Customer Service Representative ( High call volume

Reference number:
MMMDY080925
Location:
SAINT-LAURENT
Status:
full time, long term
Salary:
$22
Schedule:
DAYSHIFT: 09:00-17H00
Field of activity:
Clothing industry
Education:
College diploma
Language:
French and English
Requirements:
• Fluency in French and English (written and spoken) – you’ll be serving customers across Canada • Minimum 2 years of experience in a call center or customer service environment • Excellent communication, writing, and active listening skills • Strong analytical thinking, natural empathy, and clear communication style • Comfortable using digital tools and working in tech-driven environments • DEC or equivalent diploma
Job Summary:
Are you known for your positivity, empathy, and passion for customer service?
Are you looking for a role where each day is an opportunity to learn, take on new challenges, and make a real impact on the customer experience? Join our client’s team in Saint-Laurent and help build lasting trust with a diverse customer base in a stimulating, collaborative, and evolving environment.

Your Responsibilities

• Respond promptly and professionally to customer inquiries via email and chat
• Proactively resolve issues by offering clear and effective solutions
• Ensure rigorous follow-ups to guarantee customer satisfaction
• Inform and advise customers about products, promotions, and return/exchange policies
• Actively contribute to overall service quality and support your teammates

We offer

•Two weeks of comprehensive, hands-on training to master the tools
•One remote work day per week (after training), to support work-life balance
• Easily accessible office by public transit


Available positions:
5
Contact at Excel:
Mike Machia