Administrative agent

Reference number:
NJLC150922
Location:
Westmount
Status:
Permanent, full time
Salary:
21-22$/hour
Schedule:
37,5 hours/week
Field of activity:
Administrative support
Education:
Secondary diploma
Language:
French & english
Requirements:
-Bilingual (oral and written), given the English-speaking clientele; -Completed DES; -Relevant experience in a similar position; -Training in office automation or administration (asset); -Ability to provide a professional and personalized customer experience; -Great listening skills, empathy and dedication; -Ability to work independently and as part of a team -Ability to work independently and as part of a team; -Proactive and resourceful; -Ability to find solutions;
Job Summary:
Our client, a clinic offering hearing aid products and services, is looking for a Customer Service Agent to join their team. We are looking for a person who stands out for his/her outstanding customer service, dedication and empathy.

Your responsibilities will include:
-Respond to patient inquiries about products and services offered;
-Scheduling appointments as needed;
-Provide customer service both in clinic and in person;
-Various clerical tasks such as record keeping, document scanning, data entry, communication with medical staff.

The primary goal of customer service is to respond to patient inquiries about products and services and/or to schedule appointments according to their needs, providing a professional and personalized customer experience at all times.

Workplace: Westmount area

What our client offers:
-A professional work environment in a warm and friendly family atmosphere
-Diversified tasks where each day is different
-Clinic with an exceptional layout
-Weekly skills development and team meetings
-After 1 year of service, 2 weeks of flexible vacation and 5 personal days
-After 6 months of service: Group insurance with 50% employer participation (medical, dental, travel, paramedical, disability insurance)
-After 6 months of service: Group RRSP plan with 50% employer participation
Available positions:
1
Contact at Excel:
Nathalie Jetté