Customer service claims agent 12 months contract

Reference number:
MPCO20250717
Location:
Laval
Status:
contract
Salary:
48K
Schedule:
Monday to Friday, 7 a.m. to 3:30 p.m. onsite
Field of activity:
customer service
Education:
DEC
Language:
French
Requirements:
- DEC in secretarial or administrative studies; Experience : - Minimum of one year of relevant experience in customer service (telephone); - Experience in administrative support (an asset); - Experience in the insurance sector and in claims file management will be considered an asset. Knowledge and skills : - Excellent command of the Office suite; - Thoroughness, organizational skills and ability to manage priorities; - Diplomacy, autonomy; - Excellent communication skills; the role requires collaboration with global teams.
Job Summary:
Our client, a company specializing in retail, is looking for a customer service claims agent on a 12-month contract.
Salary 48K
Workplace Laval
Monday to Friday from 7 a.m. to 3:30 p.m. in person
The incumbent acts as the first point of contact for operators and customers in all matters relating to insurance claims. He/she handles claims following bodily injury, breakage or damage to company property/buildings or third-party property, as well as automobile fleet claims.
Responsibilities :
- Act as a resource person for operators in the event of a claim for bodily injury, breakage or damage to company or third-party property/buildings, as well as fleet claims;
- Coordinate claims files according to established protocols (e.g. billing and/or reimbursement);
- Follow-up with operations, customers and insurer and/or claims adjuster;
- Handle telephone complaints related to customer service claims;
- Synthesize documents required for the production of various statistical reports;
- Answer calls and e-mails;
- Provide administrative support for the Insurance and Claims Department;
- Intervene and deal with various stakeholders.
Benefits after 3 months
- Group insurance program: you can choose the coverage that best suits your needs and add optional insurance (health and dental care, long-term disability, life insurance, health management account).
- Pension plans
- Share purchase plan
- Paid time off: Recharge your batteries with paid time off, including vacation, sick and personal days to help you maintain a healthy work-life balance.
Other benefits :
- Employee discount.
- Training and development: Develop your skills and advance your career with ongoing training and development opportunities, including workshops, seminars and online courses.
- Recognition and rewards
- Mentoring program

Available positions:
1
Contact at Excel:
Mihaela Mathe