Order Desk Clerk - Customer Service

Reference number:
MPER20250828
Location:
Laval
Status:
contract
Salary:
Between $22 and $25
Schedule:
Monday to Friday 8.30 am to 5.pm
Field of activity:
customer service
Education:
DEP
Language:
French
Requirements:
• High school diploma or equivalent. • Customer service experience (an asset). • Excellent oral and written communication skills. • Good concentration skills, attentive and methodical. • Good command of computer tools (Office suite, CRM software, etc.). • Positive attitude, professionalism, and team spirit. Key skills: • Team spirit. • Solution-oriented. • Active listening skills. • Ability to concentrate and good memory. • Stress management and prioritization. • Organizational skills and attention to detail. • Initiative and autonomy.
Job Summary:
Our client, a company that supplies equipment to healthcare professionals, is looking for an order desk clerk/customer service representative for a temporary position with a strong possibility of becoming permanent.
The incumbent is responsible for entering orders received mainly by email, answering customer questions about prices, delivery times, and product information, and providing a positive customer experience by responding to their needs, resolving their issues, and ensuring quality service. This position also involves administrative and support tasks to ensure the efficient operation of the department.

Work location: Laval

Salary: Between $22 and $25, depending on experience

Schedule: 8:30 a.m. to 5:00 p.m. with a 30-minute lunch break

Main responsibilities:

Customer service:
- Answer customer questions about products, services, or policies.
- Provide clear and accurate information in a timely manner.
- Resolve customer complaints or concerns in a professional manner.
- Ensure customer satisfaction after each interaction.
- Transaction processing:
- Process transactions; take orders, return merchandise, request delivery times, make quotes or refund requests.
- Maintain the accuracy of files and records related to orders.
- Assist customers with the use of their online services.
- Administrative support:
- Process orders and track deliveries or specific requests.
- Update customer information in databases.
- Prepare reports or documents related to the service.
- Collaboration and teamwork:
- Work closely with other departments to resolve customer issues.
- Participate in team meetings to share ideas for improvement.
- Other responsibilities:
- Participate in training or workshops to improve customer service skills.
- Perform any other related tasks assigned by management.
Available positions:
1
Contact at Excel:
Mihaela Mathe